Grievance Redressal Process

Grievance Redressal & Query Resolution Mechanism

We, at Stock Emphasis, are committed to ensuring prompt and transparent resolution of client queries and grievances.

Clients may reach out to us as per the below escalation matrix:

Level 1: Customer Support

In case of any issue related to our services or executive communication, please raise your concern to our Customer Support Team:

Email: support@stockemphasis.com

Resolution Time line: Initial response within 24 working hours and resolution within 72 working hours.

Level 2: Compliance Officer

If you are not satisfied with the response or your issue remains unresolved, you may contact our Compliance Officer:

Name: Miss. Sadhna Prajapati

Contact No.: 8349046664

Note: Same email as Customer Support (support@stockemphasis.com) can be used for written queries.

Resolution Time line: Resolution within 5 working days.

Level 3: SEBI Grievance Redressal

If your grievance is still not resolved after following the above steps, you may escalate it to SEBI’s SCORES Portal:

Website: https://scores.sebi.gov.in/

Email: scores@sebi.gov.in

Level 4: Smart ODR

The client may also opt to seek resolution through the Online Dispute Resolution (ODR) mechanism available on the SMART ODR Portal at https://smartodr.in, which provides a streamlined and technology-driven platform for addressing disputes efficiently.

Display Information

SEBI Registration Number: INH000020022

Registered Address: 25 FA, SCHAME NO. 94, SECTOR F, 201-202, LAKE VIEW-1, INDORE (M.P.) PIN- 452016, Contact No.: 8349046664

Website: www.stockemphasis.com

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